Customer Support

Telephone or ticket - you pick up our customers.

An imporant part of our success is also our customer-friendly service. Whenever our customers have a problem, our service team is always there to help by e-mail or phone. Whether it's changes in the order, questions about the order status, technical problems or specific product advice - the tasks are varied. With a good portion of creativity, our service department always finds an answer.

Open positions

Talentpool & proactive application - Customer Service

BIKE24

Barcelona, Dresden

This is us! Caution, moving image!

Behind the scences at BIKE24

Application Process

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Step 1

You have found a job that is perfect for you?
Then simply apply via our online form. All we need from you is the minimum: your name and an email address where we can reach you. You are also welcome to send us a short CV - this makes it easier for us to assess whether your profile fits the position we are looking for.
This is the first step, and you will receive a confirmation of receipt from us by email.

Step 2

We have received your application and are now reviewing all documents. We will usually contact you within seven days. If we think you could be a good fit for one of our open positions, we will send you an invitation for the remote initial call via MS Teams. You will be sent a link where you can book your preferred date in our calendar.
This way we avoid endless discussions about appointments. And even if your profile is not 100% suitable at the moment, you will of course receive a response as soon as possible.

Step 3

Your profile has convinced us! In the next step, we invite you to a remote interview about MS Teams with the business unit. Our goal is to get to know you, your skills and motivation even better.
Be yourself - a little bit of excitement is completely normal - but we will try to take it away from you in a relaxed atmosphere. If you have any questions, don't hesitate to ask! After all, we want you to get a good impression of us and your future job.

Step 4

In the logistics, customer service, finance, purchasing and retail departments, there will also be a trial work experience. Here we can see your strengths live, identify learning areas and, above all, give you a solid impression of your future day-to-day work.

Step 5

The application process is now almost over. If we are convinced that we are a good match, we will make you an offer. We clarify all the important conditions and briefly look back at the exchange so far. If everything is clear, we will send you the contract and prepare your onboarding. Welcome to the team! And even if we don't find each other, you will of course receive feedback from us.

Testimonials

"I feel comfortable and accepted in the company and my work is valued by my superiors. As an employee, I get a generous employee discount from the company, have a free parking space at my disposal and my pension plan is subsidised by the company."

"Every contact, from the first day to the last, was characterised by friendliness and openness. Of course, sometimes you have a bad day and sometimes that affects conversations, but I've always found an open ear here for all questions and a suitable gap in the calendar."

Reports

"There is a very good and friendly working atmosphere within the team, communication takes place at peer level and all colleagues - whether within the team or at management level - are open to constructive criticism and new suggestions. This allows us to work towards common goals as a team. Every day is different from the last and offers many opportunities for reorganisation and new development. This, coupled with the great atmosphere within the team, is a great incentive to constantly strive for improvement."

What you can expect from us:

We want our talents to develop in an optimal way. For that, BIKE24 offers you a range of benefits, which you can read about here.

Employee discounts in our online shop

Whether bikes, accessories, outdoor or streetwear - our online shop has a lot to offer. As part of BIKE24, you can benefit from great conditions and live out your passion to the maximum.

Bike leasing

As an employee of our company, you can come to work with a well-equipped bike, pay only an attractive monthly rate and are optimally insured against many risks.

Workation

You always wanted to work from Belgium, Barbados or Brazil? With us, you have the opportunity to work remotely from your desired holiday destination for up to 180 days after checking the country-specific regulations.

Flexible working hours / Remote work

A doctor's appointment, a walk in the park or a short bike ride at lunchtime? No problem, work-life balance is important to us and the flexible working time allows you to organise your day as you wish. In addition, home office and remote work are a matter of course for us.

Job- and Germanyticket

If you do want to leave your bike at home, you can get the DVB Jobticket or the Germanyticket for a reduced charge and use the public transport all over Germany.

Company pension scheme

And because your future is at least as important to us as it is to you, we subsidise the company pension scheme with a fixed portion and the highest degree of flexibility and fairness.

First name culture

"No bulky Mr. or Mrs." At BIKE24 we are on first name terms. Yes, even the bosses! Why? Because we want to communicate at eye level. What went wrong? What can we do better? What is going well?

Education and training

Your development is important to us! That's why you can take part in internal and external training courses. Whether it's English training, product training or specialist courses, we'll find the right thing for you.

Corporate Benefits

The shopping platform offers you a wide range of offers on products and services from all areas of life.

Summer party and team feeling

Every year we celebrate the company's birthday with a summer party to which we invite all our colleagues & families to Dresden. We also organise other team events, whether it's a volleyball or table tennis tournament, an after-work bike ride or team action in the high ropes course - you'll quickly make friends here.

Your contact

+49 351 417497 - 2773

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