Our cross-functional digital product teams identify relevant pain points for our customers. They have end-to-end responsibility for finding, testing and operating elegant solutions that deliver an exceptional experience for our customers. This involves identifying target groups and relevant KPIs, analysing requirements and designing and testing solutions as a team.
Customer Service Agent (m/f/d) Dutch
BIKE24 • Barcelona, Dresden
Think digital and focusing the customer!
Telephone or ticket - you pick up our customers.
An imporant part of our success is also our customer-friendly service. Whenever our customers have a problem, our service team is always there to help by e-mail or phone. Whether it's changes in the order, questions about the order status, technical problems or specific product advice - the tasks are varied. With a good portion of creativity, our service department always finds an answer.
Barcelona, Dresden
from today
Your new challenge:
To expand the market for our Dutch-speaking customers, we are looking for a customer service representative with a fluent Dutch language who is also a bike enthusiast with great interest in bikes or with an already existing good basic knowledge of bike parts and components. A direct link to our customers, complex questions and your professional answers, trainings and personal development await you within this new challenge.
- Our customers with their diverse questions are both an incentive and a challenge for you. You are their first point of contact and problem solver.
- As a customer advisor, you will contribute with your positive personality to the communication and inform our customers via telephone and email about all questions regarding product advice, the order process, invoicing and much more.
- You will handle claims and find the best possible solutions to products that our customers are not satisfied with.
- To do this, you will use the extensive decision-making powers assigned to you to bring quick and satisfying solutions for our customers.
- You learn new things every day and become a master of diversity with our team.
- Together with us, you will expand BIKE24's excellent reputation in the Dutch market.
Your Skills:
- We are looking for a language expert and bike and/or sports enthusiast who is willing to let his/her passion flow into this new job.
- You are a very good Dutch speaker, ideally native speaker, with excellent communication skills and experience in the field of customer assistance.
- You already have a good basic knowledge of bike parts and bike components or at least a profound interest in the matter.
- You can handle incoming customer contacts (via telephone, e-mail or other channels) while creating and logging tickets into the system.
- You have C1 or native level of Dutch.
- You have at least a B2 Level of English.
- A plus, not a must: you can communicate very well in French, Spanish, Italian and/or German.
Our offer
- Regular company team-building events and outings
- Energetic, fast-paced work environment
- Flexible schedule
- Home office
What you can expect from us:
We want our talents to develop in an optimal way. For that, BIKE24 offers you a range of benefits, which you can read about here.
Employee discounts in our online shop
Whether bikes, accessories, outdoor or streetwear - our online shop has a lot to offer. As part of BIKE24, you can benefit from great conditions and live out your passion to the maximum.
Bike leasing
As an employee of our company, you can come to work with a well-equipped bike, pay only an attractive monthly rate and are optimally insured against many risks.
Flexible working hours / Remote work
A doctor's appointment, a walk in the park or a short bike ride at lunchtime? No problem, work-life balance is important to us and the flexible working time allows you to organise your day as you wish. In addition, home office and remote work are a matter of course for us.
Job- and Germanyticket
If you do want to leave your bike at home, you can get the DVB Jobticket or the Germanyticket for a reduced charge and use the public transport all over Germany.
Company pension scheme
And because your future is at least as important to us as it is to you, we subsidise the company pension scheme with a fixed portion and the highest degree of flexibility and fairness.
First name culture
"No bulky Mr. or Mrs." At BIKE24 we are on first name terms. Yes, even the bosses! Why? Because we want to communicate at eye level. What went wrong? What can we do better? What is going well?
Education and training
Your development is important to us! That's why you can take part in internal and external training courses. Whether it's English training, product training or specialist courses, we'll find the right thing for you.
Corporate Benefits
The shopping platform offers you a wide range of offers on products and services from all areas of life.
Summer party and team feeling
Every year we celebrate the company's birthday with a summer party to which we invite all our colleagues & families to Dresden. We also organise other team events, whether it's a volleyball or table tennis tournament, an after-work bike ride or team action in the high ropes course - you'll quickly make friends here.
Application Process
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Testimonials
Reports
Emanuele
Team Lead (Team International)
"There is a very good and friendly working atmosphere within the team, communication takes place at peer level and all colleagues - whether within the team or at management level - are open to constructive criticism and new suggestions. This allows us to work towards common goals as a team. Every day is different from the last and offers many opportunities for reorganisation and new development. This, coupled with the great atmosphere within the team, is a great incentive to constantly strive for improvement."
This is us! Caution, moving image!
Behind the scences at BIKE24
Your contact
Your application at BIKE24
Anything else?
At BIKE24, we promote green mobility and environmental protection. That's why we avoid paperwork as much as possible in our application process. We also pay attention to the security of your data. That's why we can only consider applications online via our applicant portal. Please do not send us any applications by e-mail or post. Please also note that postal applications will not be returned to you, but will be destroyed in accordance with data protection regulations.
Thank you very much!
Also:
We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion, disability, age and sexual orientation and identity. In addition, severely disabled people are explicitly encouraged to apply and will be given preferential consideration if they are equally qualified.
Even if you are not sure whether you meet the requirements 100%, you are of course still invited to apply. We will then find out together whether the position is right for you. If you want to make sure first, feel free to write to us on LinkedIn/Xing or call us - then we can clarify your questions jointly.
