By phone or ticket - you've got our customers covered.

Our friendly customer service is a key part of BIKE24's success. Whenever our customers need support, our customer service team is there to help by email or phone. From order changes and delivery status updates to technical questions and personalized product advice, no two days are the same. With a healthy dose of creativity, our customer service team always finds the right answer.

Du arbeitest bei Bike24 im modernen Büro am Schreibtisch, unterstützt Kunden per Headset und Computer.

We want our talents to thrive. That's why BIKE24 offers a range of benefits – here's a small preview.

Whether it's bikes, accessories, outdoor gear, or streetwear – our online shop has plenty to offer. As part of BIKE24, you can enjoy great discounts and fully live out your passion.

Your health matters to us: we regularly bring in experts – most recently for eye checks, heart screenings, and psychological counseling sessions.

No "Mr." or "Mrs." here. At BIKE24, we're all on a first-name basis – yes, even the leadership team! Why? Because we believe in communicating as equals. Got an idea for how we could do better? We're all ears.

Food tastes better together! On the first Tuesday of every month, we provide a free lunch. It's the perfect chance to relax and connect with your colleagues in the break room.

Emanuele - Teamlead Team International

"There's a really great and friendly atmosphere within the team – we communicate as equals, and all colleagues, whether within the team or at management level, are open to constructive feedback and new ideas. That makes it possible to work together toward shared goals as a team. Every day is different from the last and brings plenty of opportunities to reshape and develop new things. Combined with the great team spirit, that's a huge motivator to keep striving to improve."

Here's what to expect after you apply. Keep in mind that the process may vary slightly depending on the role.

Step 1

Application submitted

Found your dream job? Just apply through our online form. All we need is your name and email address. You can also attach a short resume if you'd like. You'll receive a confirmation email right away.

Step 2

Application reviewed

We've received your application. We typically get back to you within seven days. If your profile matches an open role, we'll invite you to a remote call via MS Teams. Even if it's not a 100% fit right now, you'll hear back from us soon.

Step 3

Interview round

We're impressed by your profile! We'll invite you to a follow-up interview, either remotely or at our office. Depending on the role, you can typically expect one or two interviews. It's a chance for us to get to know you better – and for you to meet your future team and get a feel for everyday life at BIKE24.

Step 4

Trial shift or case study

In some areas – like logistics and retail – you'll complete a trial work session. In others – like purchasing or marketing – you'll work on a case study instead. It's an opportunity for us to see your strengths in action and for you to get a hands-on look at what day-to-day work at BIKE24 is really like.

Step 5

Feedback & offer

Almost there: once we're confident we're a great match, we'll put together an offer and go over all the details with you. And if it doesn't turn out to be a match, you'll still get personal feedback.

Step 6

Contract and onboarding

Once everything's set, we'll prepare your contract, which you'll then receive by post. At the same time, we'll start planning your onboarding together with your future team. And then it's official: welcome to the team!